Shipping and returns

LOCAL PICKUP IS AVAILABLE

We welcome local pickup for all our items & recommend it for any Himalayan Salt Lamps, due to the weight of them & expense costs for shipping.

Many customers purchase a number of products for their home, so the weight adds up.
If you are based in Perth, then local pickup will save you on postage.

Our Pickup location is in Padbury, WA, 6025 by appointment only.

You have the option at checkout for pickup, so in your “Order Notes” please put in your preferred days/times and we will endeavour to meet your needs as best we can.

Our other option is that we also have a presence at markets here in Perth, WA.

Please see ‘Market’ tab for more information on where you’ll find us next and pop in your “Order Notes” that you will collect at that market date.

If you are interstate we can organise postage for you also.

 

HOW MUCH DOES SHIPPING COST?

For all shipping quotes please email us with your products you would like to purchase inclusive of quantity & size of products and also your address for where you would like it shipped to. Email hello@saltxsoul.com.au

Please note we cannot send parcels to PO boxes or post offices as they do not accept these items.

 

SHIPPING OF HEAVY ITEMS SUCH AS SALT LAMPS

Due to the variations of the weight and size of the Himalayan Salt Lamps, postage charges are calculated according to your delivery address.

 

WHO DO YOU USE TO SHIP YOUR ORDERS?

Our orders are generally shipped and Tracked with Sendle.
Although we do however use other couriers due to the variations in weight for our products & we like to obtain the best price possible for our customers.
We can use sign on Delivery with Request on order. Please put in “Order Notes” your preference.

 

SENDING TO A BUSINESS?

If the parcel is to be delivered to a business address please include the business name, this makes it easier for the courier to locate the address.

 

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?

We aim to have your order ready within 1-2business days.
We can control how quickly we post it on our end and then it is up to Australia Post or the courier to do their job.
They will usually deliver your item within 1 to 10 business days for standard delivery.
Please note that the courier can not deliver to PO Boxes.
Regional Areas May take 7-10days.

 

I’VE ENTERED THE INCORRECT SHIPPING ADDRESS FOR MY ORDER?

Please contact Salt x Soul via email immediately for correction. Salt x Soul cannot take responsibility for incorrect addresses entered. Please ensure the details on your confirmation order email are correct at time of purchase. Any charge backs from our courier company for return to sender fees will be debited against the customers refund.

 

REFUNDS & RETURNS

I no longer want my order, what shall I do?

Salt x Soul don’t do refunds for change of mind purchases, so please be sure when purchasing.
Although If your order has not yet been shipped we can assist with processing a refund.
If the item looks too different from the image after receiving it, then we can allow upto 7 day return policy in its original condition.

After the above conditions are met and notification of the refund / return request Salt x Soul will contact you to arrange for the goods to be returned. Our postage liability will under no circumstances exceed the cost of postage on the original purchase.

My crystal looks scratched/ cracked is it broken?

No, not broken at all. Crystals are natural and come out from the earth therefore they all will have parts of imperfections which makes them so unique. Having a crystal with unique linage or cracks inside is called “inclusions” they are what makes a crystal so unique.
Please also note because crystals are natural your crystals can vary slightly in shades and hues.

 

NOTE: Salt x Soul will only refund return shipping and postage costs if the item is in any way faulty.
The limit of our liability for returns postage cost extends to the cost of the postage you paid to have the item delivered to you in the first instance.

Salt x Soul reserves the right to refund the product price, provide you with a credit for future purchases or send a replacement product as we see best appropriate to the circumstances of the return.
If there is any reasonable cause to believe that a buyer is abusing our Return/Refund policy, we reserve the right to suspend or cancel entirely the policy with regards to the specific buyer or cancel any pending orders as such.

Salt x Soul does not accept responsibility for any items that are lost or deemed missing by our couriers after tracking lodgement and will not offer compensation for such orders. In this circumstance, we will always arrange for the courier to investigate any missing parcels and exhaust all avenues available to track down the missing item.

 

SHIPPING AROUND HOLIDAY PERIODS

Our packing policy remains the same in that we’ll dispatch your order via courier the within 1-2 business days. As you can appreciate, during the peak holiday season, such as Christmas, Mother’s Day, Valentine’s Day, there might be delays with postage. Just make sure you allow enough time to receive your item.

 

MY ORDER, OR PART OF MY ORDER IS FAULTY. WHAT SHOULD I DO?

Please email us hello@saltxsoul.com.au to let us know what is faulty inclusive of your receipt number and photos if possible and we will assist you as best we can, replacing any faulty items where possible.

 

WHOLESALE

I WOULD LIKE TO STOCK YOUR PRODUCTS, HOW DO I DO THIS?

If you would like to apply to be a wholesaler of our products please see our wholesale tab to apply for a wholesale account.